Returns

For an ordinary online purchase, tell us that you wish to cancel within 14 days after delivery. You then have a further 14 days after telling us to send the items back. You do not have to give a reason.

Email support@sarideniz.co.uk with your order number and the items you wish to return. We will confirm the return instructions. Your cancellation is valid when you tell us; you do not need to wait for our reply to exercise that right.

For a change-of-mind return, you pay the direct return postage. Pack the items securely and keep proof of posting. You may inspect them as you would in a shop; a deduction may apply for loss of value caused by handling beyond what is necessary to check their nature, characteristics and functioning.

We refund eligible returns to the original payment method, without a refund processing fee. For a full-order cancellation, this includes the cost of our least expensive standard outbound delivery; an additional express upgrade is not refunded.

The refund is due within 14 days after we receive the goods back or you provide evidence that you have sent them, whichever is earlier. We can withhold it until one of those happens. Your bank or payment provider may take additional time to display it.

If something arrives faulty, damaged or different from your order, email us with your order number and a description. A photo can help us understand the issue, but it is not a condition of your legal rights.

We will arrange an appropriate remedy and cover reasonable return postage where the goods are faulty or not as described. Your statutory rights are not limited to the change-of-mind cancellation period.

A piece made to your specifications or clearly personalised may be excluded from change-of-mind cancellation. Being handmade alone does not remove that right. Any applicable exception will be explained before you order.

A hygiene exception may apply to genuinely sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, where this was explained before purchase. We do not apply a blanket no-returns rule to all earrings. Faulty or misdescribed goods retain their statutory protection.

Duygu SARIDENIZ SEYHAN, trading as Sarideniz Jewellery. Returns address: 22/3 Glen Street, Edinburgh, EH3 9JE, Scotland, United Kingdom.

Please email us with your order number before posting a return so we can help identify it. You do not need to wait for our reply to exercise your cancellation right.

You can use the wording below, or simply email any clear statement that you wish to cancel. You do not have to use this form.

To Duygu SARIDENIZ SEYHAN, trading as Sarideniz Jewellery, 22/3 Glen Street, Edinburgh, EH3 9JE, Scotland, United Kingdom, support@sarideniz.co.uk: I hereby give notice that I cancel my contract of sale of the following goods: [items]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer’s name: [name]. Consumer’s address: [address]. Date: [date]. Signature: [only if sent on paper].

You can order online using guest checkout. Delivery options and the full total are shown before payment.