Delivery

Our jewellery is packed and sent from Edinburgh, Scotland. We use Royal Mail, with postage paid by the customer and shown before payment. Prices are in pounds sterling (GBP).

We dispatch ready-to-send pieces within 1–3 working days after payment. Working days are Monday to Friday, excluding Scottish bank holidays. Any different preparation time will be shown with the product before you order.

For suitable UK orders, our standard service is Royal Mail 2nd Class Large Letter, without tracking. Its delivery aim is 3 working days after posting. You can choose Royal Mail Tracked 48 where available, with tracking and a delivery aim of 2–3 working days after posting. These times are in addition to dispatch and are estimates, not guarantees; some postcodes take longer.

The available services and current postage prices are shown at checkout before payment. The lowest-priced suitable service is selected first; you can switch to a tracked option. Postage depends on the destination and the complete packed order.

Large Letter packaging must fit within 35.3 × 25 × 2.5 cm, including all protective packaging. 2nd Class Large Letter accepts up to 750 g; Tracked Large Letter accepts up to 1 kg. A larger or combined order may need parcel postage. The postage charge is per order, not automatically per piece.

We do not set a blanket UK-only restriction. Delivery depends on the destination, the items and the services available. If checkout cannot offer a suitable service, email us before ordering so we can confirm availability, cost and an estimated delivery time.

International postage and delivery times vary by destination. Customs checks can cause delays. Import taxes, duties and handling charges may be payable under the destination’s rules; any charges we collect will be shown before payment.

We email you when your order is dispatched and include a tracking reference when the selected service provides one. Check the delivery address carefully before placing your order, and contact us promptly if it needs changing.

If an order is late, missing or arrives damaged, contact us with your order number. We will help resolve the problem and deal with the carrier; you do not need to arrange a postal claim yourself.

You can order online using guest checkout. Delivery options and the full total are shown before payment.